Shipping and Return Policies

Ship-From Locations

We use Amazon fulfillment services (Amazon FBA) to ship most orders for us from our inventory (this is a service Amazon provides companies such as ours), though in some cases orders are shipped from our facility at Glen Burnie, Maryland (shipped by From Fatigued to Fantastic, LLC).

Ship Times

All orders are processed and shipped within 48 hours of the time you place an order.

  • Standard Shipping is free and typically takes 4-7 business days (i.e., count weekdays only).
  • Expedited Shipping is available for $4.99 to U.S. locations and typically takes 3-4 business days (allow 3 additional business days for Alaska, Hawaii, Puerto Rico, and U.S. Territories outside the continental U.S.). Expedited shipping option not available for P.O. boxes.

Shipping Address Restrictions for Auto Ship

Our store supports placing "Auto-Ship" orders (orders that automatically resupply each month). Though you can keep multiple addresses in the "Shipping Information" page for your account, you cannot set up Auto-Ship orders to ship anywhere but to your own default shipping address — this is the one that is listed first on the "Shipping Information" page for your account (it's also the first in the list of possible shipping addresses you can choose from when you go through checkout). If you want to place an Auto-Ship order to an address other than your own default address, you must create a completely separate account at our site (using an alternate email address) where you can create the other default shipping address.

International Shipments

Allow 2-4 weeks delivery if shipped outside the U.S.

Many countries have prohibitions on importing certain types of supplements (for example, some countries prohibit supplements that contain ingredients from an animal source). We do not monitor for these restrictions ourselves. We therefore strongly urge customers to verify that there are no import restrictions on supplements they order from us BEFORE placing the actual order with us.

Should your package be held at customs due to labeling requirements, you can contact customer service to request any documentation that may be needed. We will do our best to accommodate the request.

Some countries only allow plant-based supplements to enter their countries. This includes Australia, New Zealand and Canada. In these countries (and possibly others), all hormone supplements containing animal gland extract are prohibited and may be confiscated upon entry to the country. Supplements possibly subject to this include those listed below. You should verify the regulations in your country before ordering any of these.

  • Adrenal Stress End
  • BMR Complex
  • Pregnenolone
  • DHEA
  • ProBoost
  • 5-HTP

In addition, due to the cassein and whey contained in the Energy Revitalization System, special source documentation is required within the shipment paperwork in order to be permitted importation. We include this special documentation with the shipped package.

Duty Fees

Payment for any duty fees assessed by a non-U.S. country importing products from us is the reposnsibility of the buyer.

Returns

We guarantee 100% satisfaction with any supplements purchased from our website.

If for any reason you are not completely satisfied with your purchase, you may return it within 45 days of receipt for a full refund less original shipping charge. We will refund you for any unopened items plus one that you may have opened before deciding to request the refund (limited to one opened bottle of each specific brand/supplement item type in your return).

  • If your order was shipped to you from Amazon, contact Amazon through your Amazon account to request a return and refund.
  • If your order was shipped to you from Maryland, use the shipping address label provided on the back of the paper invoice you received with your order to ship the item(s) back to us. Please be sure to include a note indicating your refund request. Our Maryland return shipping address is:
  • FFTF, LLC
    Shipping Dept
    7 Benmere Road
    Glen Burnie, MD 21060

Need Additional Help?

For assistance or questions, please contact us by email or call us at 1-800-333-5287.

Note: Products, prices and product quantities for items sold through our website are subject to change at any time without notice.

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